Delivery and Returns

Refund Policy 


Returns are accepted on any unused items sent in their original condition within 14 days of purchase. You the customer are responsible for all shipping costs when returning an item unless the item is being returned due to our error eg. Damaged, wrong item sent etc. We can not be responsible for any return items that do not reach us and so we encourage you to obtain tracking details for your item. 

To arrange your return please email us at requesting a return and stating the reason why. We will reply to your email within 1 working day to start the process. All returns costs will be the responsibility of the customer. 


Once we have received your item and it has been approved then we will email you to notify you of your refund. Please allow up to 10 working days for your refund to return via the original method of payment.  


Unfortunately, we do not accept exchanges. However, you can send the item back to us as a return and create a separate purchase for the new item. Please note that all postage costs are the customers responsibility and will not be refunded. 


Delivery/Shipping costs 

All orders are despatched between 1-3 business days. 

Free delivery (UK/NI) on orders over £100

Delivery costs vary depending on the weight of your order and all weights will be calculated at checkout. 

Orders up to 2kg

  • £3.50 2nd class 

Over 2kg 

  • Track 24 £7.50 
  • Track 48 £6.69 

Orders up to 10kg

  • £8.19 track 48 
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